Use 1 Buy 1 Challenge pt.5

I

IDareT'sHair

PJ Rehabilitation Center
divachyk said:
You nailed it and ITA about start-ups. I'm very understanding if you let me know what's going on. My thing is, don't intentionally mislead me or misrepresent the truth -- knowing good and well you haven't shipped, yet you're sending a ship notice!
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divachyk said:
Refund wasn't granted but offered a free item & priority shipping on next purchase.
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@divachyk :look:.............

For me, Customer Service and Product satisfaction essentially go hand in hand.

Your product is only as good as your Customer Service.:rolleyes:

If my shopping experience with you has been on the shady side, that tarnishes my overall experience wth you, as a Customer.:ohwell:

It's no different than IRL.
 
Beamodel

Beamodel

Well-Known Member
divachyk
That is just horrible. I guess I'm gonna have to make my knot sauce last. I don't think I will be ordering from her anytime soon

I'm sorry this happened to you.
 
divachyk

divachyk

Instagram: adaybyjay
IDareT'sHair, agreed!!! If CS isn't on point, nothing else matters. I replied back and explained that I'm very understanding and willing to work with circumstances as they come. However, don't give a ship notice a week ahead of when you actually take the merchandise to USPS. I usually don't get hung up stuff but this one just rubbed me wrong.
 
Babygrowth

Babygrowth

Well-Known Member
Beamodel said:
divachyk
That is just horrible. I guess I'm gonna have to make my knot sauce last. I don't think I will be ordering from her anytime soon

I'm sorry this happened to you.
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My sentiments exactly. I just decided that I really like her wrappers delight too! Smh... I guess I will just have to replace those two items with Oyin Handmade hair dew, and greg juice/juices and berries. Sorry divachyk that this is going on. She should've refunded you and still sent your products. Who needs free shipping if you never order from them again?
 
Beamodel

Beamodel

Well-Known Member
I agree with Babygrowth. What makes her think you want a free item and shipping on a future purchase. You might not ever purchase again from them.

Sarenzo beads did something similar to me recently a d sent me the wrong item. I'm still waiting to see how they are going to rectify this error. Smh
 
divachyk

divachyk

Instagram: adaybyjay
The plot thickens....it took several email exchanges before she offered up the following:

I truly understand your grievance. Nonetheless, your package was not submitted to the post office on the 7th. We had a scheduled pickup for March 1, which is why I'm really not understanding why your package was processed twice in Brooklyn. Please do let me know once your package is received. I'd like to know that your package is intact. We've been having issues with packages using USPS pickup. In the near future, we'll be looking into alternative shipping options. I sincerely apologize for the inconvenience.

I just wonder why this wasn't told to me upfront. I'm just not buying it honestly. I will let her know if my package is damaged but I think this issue with USPS would have been told to me upfront, not after I reiterated one week later was unacceptable.
 
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Babygrowth

Babygrowth

Well-Known Member
divachyk said:
The plot thickens....it took several email exchanges before she offered up the following:

I truly understand your grievance. Nonetheless, your package was not submitted to the post office on the 7th. We had a scheduled pickup for March 1, which is why I'm really not understanding why your package was processed twice in Brooklyn. Please do let me know once your package is received. I'd like to know that your package is intact. We've been having issues with packages using USPS pickup. In the near future, we'll be looking into alternative shipping options. I sincerely apologize for the inconvenience.

I just wonder why this wasn't told to me upfront. I'm just not buying it honestly. I will let her know if my package is damaged but I think this issue with USPS would have been told to me upfront, not after I reiterated one week later was unacceptable.
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I agree! Seems like she's reaching for straws. Unacceptable!
 
Brownie518

Brownie518

Well-Known Member
Hey, ladies!! I've missed everything the past few days. I'll have to catch up.

I got my three seamless combs yesterday. Love those things. I'm going to order a couple of backups this week. I need a couple of the fine teeth joints.
I haven't purchased anything yet but I'm still finalizing my list. My haul won't be as massive as I thought (wanted) it to be...I don't think, anyway.

I used up an Njoi Ayurvedic hair butter, no backups. I will be getting more of this soon, though. I'll probably finish her Gro Balm this week, also. I don't think I have anything else thats close to being finished.
 
Brownie518

Brownie518

Well-Known Member
Beamodel said:
@Brownie518
It's appears as though lol. I see you mentioned cream and coco. I am loving that cocomallow cowash bar seriously. What do you plan on ordering from them?
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Beamodel

I know I'm late but...I was thinking about trying that cocomallow out. :yep: I want to get a few and try one out and also have my newly natural niece try it. I am definitely getting Hair Honey, Apple Cider Honeyed Tea Rinse, and Infused Glaze Tinctures. :lick:
 
divachyk

divachyk

Instagram: adaybyjay
Ladies, what's a good holding product that won't dry the hair or cause the hair to feel rock hair. I need to tame some nape hairs. I love whipped gelly and Bee Mine Bee Hold but these short nape hairs ain't playing and need something else.
 
chebaby

chebaby

Well-Known Member
chello ladies:wave:
i am so stressed out right now:nono:i just cant....

anyway my hair is super soft right now. steaming(with the NG aloe and avocado) and the weather warming up is doing my hair right:yep:
my bun is all juicy:lick:

i just realized my magic comb never came even though it shipped last monday. off to write an email.
 
Beamodel

Beamodel

Well-Known Member
divachyk said:
Ladies, what's a good holding product that won't dry the hair or cause the hair to feel rock hair. I need to tame some nape hairs. I love whipped gelly and Bee Mine Bee Hold but these short nape hairs ain't playing and need something else.
Click to expand...

I use HQ puttyful.
 
Ltown

Ltown

Greyland
divachyk said:
Ladies, what's a good holding product that won't dry the hair or cause the hair to feel rock hair. I need to tame some nape hairs. I love whipped gelly and Bee Mine Bee Hold but these short nape hairs ain't playing and need something else.
Click to expand...

I used hv red tea gel.
 
I

IDareT'sHair

PJ Rehabilitation Center
Evening Ladies!

Wasn't on last night....Sinus issues. Felt Lousy.:sad:

Got something from Naturelle Grow. Might be x1 Pumpkin Butter. The box is extemely light. She coulda' stuck that in an envelope.:look:

Sorry to hear about Soultanicals. Imma see what happens next Sale. I still wanna try both Spritz.:perplexed

I got my Refund from SSI (which shipped btw) and my Claudie also shipped.
 
curlyhersheygirl

curlyhersheygirl

Well-Known Member
Hey ladies I received my missing knot sauce today.
divachyk I'm glad you also got your stuff.

It seems USPS is really messing up folks business. I should have received my HH order yesterday instead they sent my stuff to MN not MA :perplexed.
 
I

IDareT'sHair

PJ Rehabilitation Center
curlyhersheygirl

Thank you Ms. Curly. I went to work (shoulda' stayed home) cause I thought I had 2 important meetings - both ended up being cancelled.:rolleyes:

I talked **Fab** into getting some Naturelle Grow (she wanted to know what's new & exciting)....she ended up getting 6 Jars. *typical Fab*:lol:

They came yesterday. She's excited. I told her to keep me posted after she tries them.
 
Babygrowth

Babygrowth

Well-Known Member
IDareT'sHair said:
Evening Ladies!

Wasn't on last night....Sinus issues. Felt Lousy.:sad:

Got something from Naturelle Grow. Might be x1 Pumpkin Butter. The box is extemely light. She coulda' stuck that in an envelope.:look:

Sorry to hear about Soultanicals. Imma see what happens next Sale. I still wanna try both Spritz.:perplexed

I got my Refund from SSI (which shipped btw) and my Claudie also shipped.
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Hope you feel better :)

With all these postal problems I more than ever need to find a Holy Grail line I can get on the ground. Thank goodness Target takes returns because I will be trying to make CR and KBB work for me since Shea Moisture does not. I wonder why I stopped using Oyin? :perplexed:
 
Babygrowth

Babygrowth

Well-Known Member
IDareT'sHair said:
Babygrowth

Hmp.:rolleyes: Is it really the Post Office?:look:

Yeah, why did you stop using Oyin?:lick:

I don't what I'd get if I had to go Ground? Maybe Aveda or Phyto. Not sure.:ohwell:
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Lol! Yeah I meant to use quotation marks around that part! Girl, I'm gonna have to revisit Oyin. Thank God I don't have to catch public transportation anymore because that means Whole foods and Trader Joes is not that far from me now! There's nothing close by to you?
 
I

IDareT'sHair

PJ Rehabilitation Center
This is my Hair Night. *cries* and I don't feel like doing it.:nono:

So, I just massaged in some Pimento Oil and tied it up for the night.:sad:

Hopefully, I'll feel better tomorrow. I have everything out and ret-to-go. I hate not doing my hair tonight.:perplexed

I hope to do it Wednesday/Saturday.:sad:
 
I

IDareT'sHair

PJ Rehabilitation Center
@Babygrowth

Yeah, I mean, okay...lemme see, *cough* I guess I could get Giovanni, HSR, Alba Botanicals, Avalon Organics, Beauty Without Cruelty from my little favorite Health Food Store.:ohwell:

And whatever Whole Foods & Tar-get has.:yawn:

I just like buying stuff on-line.:lol:

Wish it we didn't hafta' pay for Shipping tho'.
 
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