I used the products for the first time Saturday and I like the combination so far. I ordered it all except the bhringraj oil, vitamins and coconut oil. I just ordered some coconut oil from somewhere else today though so if that is an essential step I will be adding it hopefully this weekend. However, the products I did use made my hair so unbelieveably soft and shiny at the end it was amazing. Like Lashanne said though the Gro Aut poo doesn't really lather. It reminds me of the experience I had with the Elasta QP cream conditioning poo that's why I prefer the QP for relaxed hair (oops rambling on
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I too had e-mailed her before ordering and she did advise that the Gro Aut poo was a little tangling that is why she recommended the jojoba condish or my own if it was a good one. If you use the jojoba poo after the Gro Aut poo though it lathers alot better and takes out the stiffness that the GA poo causes ( I say stiffness because I don't have long hair so it doesn't really tangle).
Tiffers I think she is just really busy now (don't quote me) because I too e-mailed her a second time and received no response. However, the first time I e-mailed she answered me in like a day or two. Like someone said though I e-mailed her at her site. I pretty much asked her the same type question about which products to use. What impressed me with her and made me decide to give the products a try (besides ingredients) was the fact that she didn't try to push her whole line on me. She did say that the whole line was meant to work together as a system but pinpointed certain combinations to achieve certain things. Like I said she even said that if you already have a good whatever than you can use that. I inquired about whether or not one product had something the other didn't and she graciously broke down what was contained in each. So I was impressed enough to try the products.
I do wish she had been offering the sample kit when I ordered. That way if I didin't like the products I would only be out 29 dollars plus I would have had all the products. Like I said though I ordered the coconut oil from somewhere else. Also because I have the mahabhringraj oil and Gro Aut oil I don't think I will miss the bhringraj oil. Oh yeah as far as smell (because I was afraid of that) the oils do not smell bad at all. They are a lil bit peppery to me but it dissipates quickly. The Gro Aut poo has the same smell like pepper, paprika or something. However, the condish smells good. It smells like the Doo Gro leave in strengthner that comes with their relaxer. Its just a soft smell to it. But yeah I rambled enough so I'm gonna shut up now.
Sorry for the long long reply just wanted to help out with a lil info