You know I am disappointed in them, as well. I ordered Cassia and the package that came says: Neutral Henna Lawsonia Inermis. I emailed them and asked why they put that label on there because it is misleading. It should not say Lawsonia Inermis if it is Cassia. They never gave me a straight forward answer saying that they sent me Cassia. I replied that they should not put that on the label because it is dishonest and misleading for people that want Cassia or Henna. They never replied. I will never order again, except to get some of those free samples they offer. They have a few powders other than Henna, Cassia and Indigo that I would love to try.
I love their prices, but I guess we are getting what we pay for.
Edited to add:
This is the email they sent me:
From: Indian-Herbs-Exporters.Com [mailto:[email protected]]
Sent: Thursday, March 01, 2007 12:57 AM
To: 'Honeydew'
Subject: RE: Notification : Form Submitted : Common Support Form ( CSF)
Dear Valuable Customer !
Your message received. Please allow me your attention for a while.
***
(-1-) Natural Henna is Lawsonia inermis botanically. It colors and conditions. Nuetral Henna is Cassia Auriculeta botanically. It only conditions and does not colors. Since it looks like henna and have the condtioning properties of henna but does not colors hair and have therefore a nuetral effect on hair it is commonly called as neutral henna. It is also called as cassia powder. (-2-) At IHE we never belive or follow any misleading practices. However, if you feel that the label has mislead you, we appologise in this regard.
***
Should you feel something has been left out or if something need further clarification or if you need any assistance of any sort any time please never hesitate to contact me. I shall be always 'glad' assisting you.
'Awaiting' your further directions.
Have A Nice Day !
Jp
And it looks like the Cassia they sell is Cassia Auriculeta not Cassia Obovata. I am okay with that, but still - something just ain't right. No more staple orders from them!