My Split Ender Arrived!
- Thread starter shortt29
- Start date
CurlsOnFire23
New Member
I ordered the split ender 2 days ago. Hopefully those fools set the package here with all the components together.
CurlsOnFire23
New Member
I'll be sure to let you know. I'm in Germany so it might take a good week and some change to get here...
naturalmanenyc
Well-Known Member
I was at the post office as soon as they opened this morning and was told they cannot open the drop box outside. I was also told it is quite possible that the box was already emptied last night, after 9:30 pm, despite the collection time of 1 pm today.
I am waiting on Splitender to open (in a few minutes) so I can check the tracking number on the usps.com website. If the package was picked up last night, I will not need to stalk the drop box at 1 pm to try to retrieve the package.
I agree, the black section should not have been so easy to remove if it's to remain attached.
ETA: USPS has a package retrieval service, $10 or so, but it's not guaranteed. They will look for the package and return it to me. The fee is not refundable if they do not locate and return the package. They also said despite the posted collection times, the package was likely already picked up.
I am waiting on Splitender to open (in a few minutes) so I can check the tracking number on the usps.com website. If the package was picked up last night, I will not need to stalk the drop box at 1 pm to try to retrieve the package.
I agree, the black section should not have been so easy to remove if it's to remain attached.
ETA: USPS has a package retrieval service, $10 or so, but it's not guaranteed. They will look for the package and return it to me. The fee is not refundable if they do not locate and return the package. They also said despite the posted collection times, the package was likely already picked up.
Last edited:
Seamonster
New Member
This is a hot mess. That product is too expensive to be asking folks to pull out their hot glue 
naturalmanenyc
Well-Known Member
So, I just finished stalking the post office drop box for 40 minutes. Luckily I had calls to return and my blackberry so I could work while I waited. Funny enough, I ran into a colleague who is in the field in my area today.
Nobody showed up for the 1 pm postal pick up. I saw another postal worker who said he did not have a key for that box but that my package was likely already picked up, despite the posted time, since they collect all times of the night and early morning. Not sure why they have posted pick up times if they don't follow that schedule?
Splitender called me back, while I was out (they open at 10 am PST), stating that I sent back the hair plate and they can send me out a hair plate (if they have one) so I do not have to wait for them to receive my package and mail out the hair plate again.
Nobody showed up for the 1 pm postal pick up. I saw another postal worker who said he did not have a key for that box but that my package was likely already picked up, despite the posted time, since they collect all times of the night and early morning. Not sure why they have posted pick up times if they don't follow that schedule?
Splitender called me back, while I was out (they open at 10 am PST), stating that I sent back the hair plate and they can send me out a hair plate (if they have one) so I do not have to wait for them to receive my package and mail out the hair plate again.
naturalmanenyc
Well-Known Member
Seamonster
I was told to not glue the hair plate to the device. Jerry said it's best, if it's loose, to stuff a "piece of toilet paper" (his words) in the hair plate to make it hold tighter. He explained that it would be easier to replace the hair plate, if not glued, than replace the whole unit if the hair plate was broken/cracked. Apparently they changed this part of the design at some point since people were dropping the device.
I was told to not glue the hair plate to the device. Jerry said it's best, if it's loose, to stuff a "piece of toilet paper" (his words) in the hair plate to make it hold tighter. He explained that it would be easier to replace the hair plate, if not glued, than replace the whole unit if the hair plate was broken/cracked. Apparently they changed this part of the design at some point since people were dropping the device.
This is a hot mess. That product is too expensive to be asking folks to pull out their hot glue
shortt29
Well-Known Member
naturalmanenyc
We have gone through a lot just to get these hairs trimmed
I won't know if I have mine yet until I get home...
We have gone through a lot just to get these hairs trimmed
I won't know if I have mine yet until I get home...
Seamonster
New Member
CurlsOnFire23
New Member
CurlsOnFire23
New Member
My replacement came and I was able to attach it without any problems...whew! I thought I was going to have to call and battle tomorrow but looks like I will be able to straighten and trim tonight
ETA: I will be back to update
Good luck!
naturalmanenyc
Well-Known Member
Got my hair plate today!
I did not even notice it until just now. I was out all day with friends/kids at a water park and went straight to the shower to wash the chlorine from my hair. I will try the Splitender tomorrow and report back.
I did not even notice it until just now. I was out all day with friends/kids at a water park and went straight to the shower to wash the chlorine from my hair. I will try the Splitender tomorrow and report back.
naturalmanenyc
Well-Known Member
I think it worked pretty well. The Splitender did not trim too much of my hair at all. In fact, I am guessing less than 1/4 inch. I did not do my normal overnight deep conditioning process or use my steamer so I did notice some reversion before I was done trimming.
My full review is posted here: http://goingnaturaltransitioningtonaturalhair.com/?p=3393
My full review is posted here: http://goingnaturaltransitioningtonaturalhair.com/?p=3393
HairPleezeGrow
Natural.MediumFine.3c.
naturalmanenyc said:
You have some lovely thick hair ma'am!
Lynnerie
Well-Known Member
This company is a hot mess. I ordered a Split-ender last year and while I do like the product the company consistently comes up short. I was supposed to receive the Miracle slik capsules with mine and I never got them. I called dude and he was like well we ran out but we'll ship them to you. That NEVER happened.
I have my split-ender and the extended warranty but I hope I never have to use it cause dealing with them is a nightmare.
I have my split-ender and the extended warranty but I hope I never have to use it cause dealing with them is a nightmare.
naturalmanenyc
Well-Known Member
Lynnerie
You should call them for your Miracle Silk capsules. I have no intention of using mine but if they were to come with your package, you should get them.
I bought the extended warranty too.....just in case.
You should call them for your Miracle Silk capsules. I have no intention of using mine but if they were to come with your package, you should get them.
I bought the extended warranty too.....just in case.
naturalmanenyc
Well-Known Member
CurlsOnFire23
New Member
Got my split ender kit yesterday and everything looks to be in order...
outspokenwallflower
Well-Known Member
I, bandwagon jumper and all, ordered the splitender monday and received it a few hours ago. I havent opened the package (I'm at work and my co-worker is nosy as all hell) but will once I leave and I hope everything is intact and in order. From what I've read so far, I should check to see if there are blades and everything should already be assembled, right?
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