Curlbox

Nooo I did not get my box yet but now I know it is going to suck...this is my first one too... I am still going to act excited because my SO bought it for me lol...
 
I don't have CurlBOX (it doesn't seem worth it to me) but I think this is ironic considering I met the CurlBox founder at the Karen's Body Beautiful event they had last month and Karen got up and talked all about how Parabens and other stuff are damaging to your hair and how mainstream haircare products do nothing for us. So to see those very things in a box the next month is just....

And many she is having trouble getting a box together every month which I could understand is a challenge but she needs to get creative. It doesn't only have to be hair products, what about accessories, clips, combs/brushes, etc
 
What happen to:

Karens Body Beautiful
Kyra's Ultimate Indulgence
Ambrosia Hair
Silk Dreams
B.A.S.K.
Little Penguins
Gleau
Darcy's

I could go on...

There is no reason to put '1988 called and want their Pink Oil Lotion back' in the box. Relaxed women don't even use that crap. I agree with others about putting products full of sulfates and cones in the box. Its a great concept but poor management.
 
greenandchic said:
What happen to:

Karens Body Beautiful
Kyra's Ultimate Indulgence
Ambrosia Hair
Silk Dreams
B.A.S.K.
Little Penguins
Gleau
Darcy's

I could go on...

There is no reason to put '1988 called and want their Pink Oil Lotion back' in the box. Relaxed women don't even use that crap. I agree with others about putting products full of sulfates and cones in the box. Its a great concept but poor management.
Click to expand...

This is exactly what I was saying about the brands. Very misleading when I thought I'd be getting the brands listed on the site and instead I get Luster's and Motions. I guess I'll start going to Burger King for my McChickens now.....
 
But, my $20 for my next box came out of my account (at like 12:01 this morning. She don't play about that money, hmmm) so I figured since that happened today I will send her my email with my opinion and suggestions for the service. We'll see if she comes talking to me crazy via email.
 
JBunnie said:
But, my $20 for my next box came out of my account (at like 12:01 this morning. She don't play about that money, hmmm) so I figured since that happened today I will send her my email with my opinion and suggestions for the service. We'll see if she comes talking to me crazy via email.
Click to expand...

Please let us know how that goes, I'd be interested to see how she takes criticism that is constructive and suggestions in general.
 
ShyIntellect, will do. I plan to type it up while I'm at work tonight (I'm praying it's not busy) and I will copy and paste it on here for you all to see what I said.
 
Ok, just sent the email, it's a little lengthy but here it is:

To whom it may concern:

I recently received my very first CurlBox this past week and I wanted to share my thoughts about the box and the overall CurlBox Subscription experience.

First and foremost I would like to say that waiting to purchase a CurlBox subscription was a simple and fast process that was much appreciated. I have heard stories about other subscription services that over extended themselves and as a result were not able to accommodate each subscriber. I truly appreciate the fact that CurlBox recognizes the capacity at which they are able to operate and releases subscriptions accordingly. I also appreciated the email notification letting those on the mailing list know when subscriptions were going to be available and timelines of the email in relation to when the subscriptions would become available. Overall purchasing my CurlBox subscription was very easy and I did not mind the wait.

When I received my CurlBox, I was a tad dismayed at the contents. I was excited that there were not one, but two, full-sized products. However, upon inspection I realized that the products contained ingredients that curly girls generally do not use (I don’t use sulfates and I attempt use silicones sparingly). The Shea Radiance sample seemed a little thick for my average/fine strands. I was excited about the Jane Carter condition and sculpt. While it was nice to read that Luster's changed their formula, I wasn't too excited about their Pink Lotion being in the box. I will admit I have yet to try any of the products because I had already planned out what my wash day regimen this past weekend, but I have promised myself to try the last three products as they don't contain ingredients that make me cautious.

I admit that I witnessed a lot of negative reactions to this particular CurlBox for various reasons. I can understand and relate to a lot of the disappointment I have seen/heard about, but in regards to this email I will only share my personal concerns about the contents of the CurlBox. Sulfates and silicones are two controversial ingredients for curly girls. Since starting my healthy hair journey, I have probably seen more discussions about the use of sulfates and silicones than any other ingredients. Whether ladies stop using these ingredients because they follow a particular method or because they know of the effects that they can have on their hair, I was not expecting a service geared towards our curly hair to provide us with products that we are constantly told not to use. While I'm aware that there are girls who still use sulfates and silicones, I was taken aback that the full sized products were filled with things that I have had poor experiences with and have been proven to be less than ideal for curly hair. The Shea Radiance Hair Repair Cream was thick, possibly a little too thick for my strands, but as I said above I'm still going to give it a try. The inclusion of Luster's Pink Lotion seemed like a last minute filler for the box. Though they reformulated the product and it was raved about on StrawberriCurls blog, Pink Lotion is such an accessible product that it seemed pointless to include. To be honest, none of the brands in the box were any of the brands mentioned on the website and that surprised me. Part of the reason I purchased a subscription was to be introduced to product lines that are not as well known and/or easily accessible. Motions, Luster's Pink Lotion and Jane Carter do not fit that bill. To me there was not a good balance of well known and new, more exclusive, harder to obtain, products.

I always appreciate some savings when making purchases on anything, but the coupons all expire very quickly. In addition, two of the three coupons are contingent on spending a certain amount of money before reaping any benefits, and this makes it a little difficult as I feel as if I’m being pressured to spend $45 on hair products (that I may have never tried before) in a month or two. I understand that I am speaking from a consumer point of view and I actually have no idea what it is like for CurlBox as a company and how the relationships with vendors work. As a result, I that getting coupons that do not expire so quickly or that do not have a spending minimum might not be something the company has a lot of control over.

I do want to share that I think having different variations of CurlBox each month might be an option to satisfy different needs of the CurlBox subscribers. I actually read on a forum that there are four different versions of CurlBox each month, but from what I have heard/read, this is only a rumor. If the subscription included a short survey to fill out regarding user’s tastes, regimens, and product preferences, there could be a way to create different versions of the box to satisfy girls with different hair needs. Is it possible to begin each subscription with three or four quick questions like "Do you use silicones and sulfates?" "Are your strands fine/average/coarse?" "Are you looking to try shampoos and conditioners, deep treatments, oils, or stylers and moisturizers?" etc.. This might allow for a better understanding of what your subscribers need out of their boxes. I understand that putting different products in different boxes can create issues in making sure each box variation is of equal value, but I think it is an option that should be explored.

Again, I'm going to try the Shea Radiance, Jane Carter, and Luster's and keep my subscription to see what else CurlBox has to offer. However, I did feel the need to express my opinion on what I have experienced so far. I want to thank you for your time and I truly do wish the whole CurlBox Company all the best.

Warmest regards,

Jessica B.
 
JBunnie said:
Ok, just sent the email, it's a little lengthy but here it is:

To whom it may concern:

I recently received my very first CurlBox this past week and I wanted to share my thoughts about the box and the overall CurlBox Subscription experience.

First and foremost I would like to say that waiting to purchase a CurlBox subscription was a simple and fast process that was much appreciated. I have heard stories about other subscription services that over extended themselves and as a result were not able to accommodate each subscriber. I truly appreciate the fact that CurlBox recognizes the capacity at which they are able to operate and releases subscriptions accordingly. I also appreciated the email notification letting those on the mailing list know when subscriptions were going to be available and timelines of the email in relation to when the subscriptions would become available. Overall purchasing my CurlBox subscription was very easy and I did not mind the wait.

When I received my CurlBox, I was a tad dismayed at the contents. I was excited that there were not one, but two, full-sized products. However, upon inspection I realized that the products contained ingredients that curly girls generally do not use (I don’t use sulfates and I attempt use silicones sparingly). The Shea Radiance sample seemed a little thick for my average/fine strands. I was excited about the Jane Carter condition and sculpt. While it was nice to read that Luster's changed their formula, I wasn't too excited about their Pink Lotion being in the box. I will admit I have yet to try any of the products because I had already planned out what my wash day regimen this past weekend, but I have promised myself to try the last three products as they don't contain ingredients that make me cautious.

I admit that I witnessed a lot of negative reactions to this particular CurlBox for various reasons. I can understand and relate to a lot of the disappointment I have seen/heard about, but in regards to this email I will only share my personal concerns about the contents of the CurlBox. Sulfates and silicones are two controversial ingredients for curly girls. Since starting my healthy hair journey, I have probably seen more discussions about the use of sulfates and silicones than any other ingredients. Whether ladies stop using these ingredients because they follow a particular method or because they know of the effects that they can have on their hair, I was not expecting a service geared towards our curly hair to provide us with products that we are constantly told not to use. While I'm aware that there are girls who still use sulfates and silicones, I was taken aback that the full sized products were filled with things that I have had poor experiences with and have been proven to be less than ideal for curly hair. The Shea Radiance Hair Repair Cream was thick, possibly a little too thick for my strands, but as I said above I'm still going to give it a try. The inclusion of Luster's Pink Lotion seemed like a last minute filler for the box. Though they reformulated the product and it was raved about on StrawberriCurls blog, Pink Lotion is such an accessible product that it seemed pointless to include. To be honest, none of the brands in the box were any of the brands mentioned on the website and that surprised me. Part of the reason I purchased a subscription was to be introduced to product lines that are not as well known and/or easily accessible. Motions, Luster's Pink Lotion and Jane Carter do not fit that bill. To me there was not a good balance of well known and new, more exclusive, harder to obtain, products.

I always appreciate some savings when making purchases on anything, but the coupons all expire very quickly. In addition, two of the three coupons are contingent on spending a certain amount of money before reaping any benefits, and this makes it a little difficult as I feel as if I’m being pressured to spend $45 on hair products (that I may have never tried before) in a month or two. I understand that I am speaking from a consumer point of view and I actually have no idea what it is like for CurlBox as a company and how the relationships with vendors work. As a result, I that getting coupons that do not expire so quickly or that do not have a spending minimum might not be something the company has a lot of control over.

I do want to share that I think having different variations of CurlBox each month might be an option to satisfy different needs of the CurlBox subscribers. I actually read on a forum that there are four different versions of CurlBox each month, but from what I have heard/read, this is only a rumor. If the subscription included a short survey to fill out regarding user’s tastes, regimens, and product preferences, there could be a way to create different versions of the box to satisfy girls with different hair needs. Is it possible to begin each subscription with three or four quick questions like "Do you use silicones and sulfates?" "Are your strands fine/average/coarse?" "Are you looking to try shampoos and conditioners, deep treatments, oils, or stylers and moisturizers?" etc.. This might allow for a better understanding of what your subscribers need out of their boxes. I understand that putting different products in different boxes can create issues in making sure each box variation is of equal value, but I think it is an option that should be explored.

Again, I'm going to try the Shea Radiance, Jane Carter, and Luster's and keep my subscription to see what else CurlBox has to offer. However, I did feel the need to express my opinion on what I have experienced so far. I want to thank you for your time and I truly do wish the whole CurlBox Company all the best.

Warmest regards,

Jessica B.
Click to expand...

That was worded wonderfully. However, it won't be well received.

All she cares about is making money. Look at her tweets. She doesn't apologize. She makes ridiculous and flippant remarks.

After several cancellations and bad mouthing she will try and turn it around. Right now she is all about the "now" money. She isn't thinking about growing her business or treating her customers right.

She wants you to pay for crap and be happy. Saying that you may even like crap if you try it. I know crap when I see it.

If I was a subscriber to the curlbox I would have given her a second chance at first. After reading her tweets I would have cancelled.
 
HanaKuroi said:
That was worded wonderfully. However, it won't be well received.

All she cares about is making money. Look at her tweets. She doesn't apologize. She makes ridiculous and flippant remarks.

After several cancellations and bad mouthing she will try and turn it around. Right now she is all about the "now" money. She isn't thinking about growing her business or treating her customers right.

She wants you to pay for crap and be happy. Saying that you may even like crap if you try it. I know crap when I see it.

If I was a subscriber to the curlbox I would have given her a second chance at first. After reading her tweets I would have cancelled.
Click to expand...

If she cared about her money she would care about her customers because without them there is no money
 
HanaKuroi said:
If I was a subscriber to the curlbox I would have given her a second chance at first. After reading her tweets I would have cancelled.
Click to expand...

This all day.

I was going to do a 3-month trial run with this subscription service but after seeing her responses on Twitter and then seeing her post this via Instagram the morning after the majority of us received our boxes and the complaints started rolling in:

K89AM.jpg


I decided to go right ahead and cancel.
 
HanaKuroi said:
That was worded wonderfully. However, it won't be well received.

All she cares about is making money. Look at her tweets. She doesn't apologize. She makes ridiculous and flippant remarks.

After several cancellations and bad mouthing she will try and turn it around. Right now she is all about the "now" money. She isn't thinking about growing her business or treating her customers right.

She wants you to pay for crap and be happy. Saying that you may even like crap if you try it. I know crap when I see it.

If I was a subscriber to the curlbox I would have given her a second chance at first. After reading her tweets I would have cancelled.
Click to expand...

Oh those tweets, worse thing she could have done. I'm trying to hold on and hope for the best, but if she says anything crazy after this email then she's out of my life. ::queue up the Michael Jackson::
 
This is turning out to be very interesting.... I wonder if she knows about this forum and its potential influence on her business given the number of members and the power of sharing personal experiences online. Sad - you need to know your target market, that's business 101.
 
JBunnie - I truly hope she takes the time to read your note as it was with the best of intentions. Companies need customers like you to provide constructive feedback. If she were to just monitor this forum for 24 hours it would prove a valuable place to gain insight for her business.
 
OH HAYLLLL NO SHE DIDN'T. That's what she thinks of her customers?

I was about to say the same as Caliscurls - she must not know the power of word of mouth, and duh YT anyone? I am sure other hair boards are all on this too, these are the boards/customers that gave her a chance, and she posts that? #CURLboxFAIL
 
Like, oh my God. What balls she has! Despite the disappointing box, I was going to give it one shot, but its a done deal for me.
 
Last edited:
I'm sorry, but you can't use the company's twitter and instagram as your personal venting space to bash the customers that you don't agree with. Seems like she can't take criticism. If that's the case she should hand the COMPANY'S social networks over to a PR specialist.
 
A lot of people must be very disappointed in the box and cancelled their subscriptions b/c she's opening up subscriptions again on Wednesday :look:
 
I watched one yt review and she had these"braids" and she was happy about her motions products. My dd kept saying "but look at her head!" that yt vid alone would have made me not subscribe to it. Dat lady can't even use the products with those braids.
 
Still cutting up on Twitter and such, dang, she went from tacky to straight disrepectful. I'm ready for her to post the offical unboxing video on Youtube. Hopefully, she will have her atitude in check in order to be professional but I doubt it. :rolleyes:
 
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