Update! Subscription Issue Fixed

beverly

Admin (November 2020 Photo)
Staff member
All

As of yesterday the subscription issue has been fixed. I am still fixing a few individuals that were affected over the past 2 months, but I should be all caught up by this Sunday. It just takes time to sort through all of my email.

Also, we will be going back to our old ticketing system over the weekend, so in the future if you ever experience a problem you should receive a response with 72 hours (at the latest)

Thank you for your patience.

Beverly
 
@beverly I do not have the option to select the 1 year subscription. I only have an option of 2 years. My subscription expired yesterday and I was trying to renew it for 1 year but I do not have that option under the upgrade tab. How do I renew my subscription for 1 year? Thanks
Nevermind. I see that it was automatically renewed today. Thx
 
Last edited:
@beverly - I tried submitting a ticket at http://longhaircareforum.com/support and although I was already logged in, I wasn't able to submit a ticket. When I tried to login on the support page(with email or member name) it didn't recognize the entries and I wasn't able to submit a ticket. I did see some of the code behind the page - but that was it.
 
@beverly - I tried submitting a ticket at http://longhaircareforum.com/support and although I was already logged in, I wasn't able to submit a ticket. When I tried to login on the support page(with email or member name) it didn't recognize the entries and I wasn't able to submit a ticket. I did see some of the code behind the page - but that was it.


Hi Ilong. Nikos is still in the process of trying to migrate back to the old ticketing system. We are waiting on some information from the vendor before it can be completed. If you are having a problem with something on the forum please email me at the email address in my profile - [email protected]
 
Hi Everyone

If you receive a cancellation message that just means that your subscription will not automatically renew next year. You will have to click the link to resubscribe at the end of your term. I am in the process of manually cancelling everyone still signed up for the automatic renewal since has not been working properly since August 2015 . However if you click the link to resubscribe at the end of your term your account will automatically update, that has worked fine since September 2015.
 
Last edited:
Hi Everyone

If you receive a cancellation message that just means that your subscription will not automatically renew next year. You will have to click the link to resubscribe at the end of your term. I am in the process of manually cancelling everyone still signed up for the automatic renewal since has not been working properly since August 2015 . However if you click the link to resubscribe at the end of your term your account will automatically update, that has worked fine since September 2015.

OK good! I was like what did I dooooooo! :drunk:

Thanks for all your help!
 
Hi. I want to pay for a Subscription for a friend as a suprise.It is for a belated Christmas present.How can I go about this?
 
Hi Everyone

If you receive a cancellation message that just means that your subscription will not automatically renew next year. You will have to click the link to resubscribe at the end of your term. I am in the process of manually cancelling everyone still signed up for the automatic renewal since has not been working properly since August 2015 . However if you click the link to resubscribe at the end of your term your account will automatically update, that has worked fine since September 2015.

Funny, since I was automatically renewed today. I've never signed up for automatic renewal before--always did it manually.
 
Back
Top