Ya'll ain't gonna believe this...

[malibu4590]

I just got off the phone with customer service at Amazon.com

Last Thursday, I ordered 8 bottles of Dove Sheer Moisture Replenishing Mist Leave-In for normal to dry hair for $29.97 and free shipping. So I'm like
:woohoo2:
Fast-forward to today, I get my package in the mail, rip open the box to find 8 bottles of Dove Sheer Moisture Replenishing Mist Leave-In with Repairing Serum for dry hair and was like .

This ain't the right product. Even the ingredients are different. No SAAs or glycerin in this one.

Now on the website, the product description is for the DSMRM with SAA and glycerin in the ingredients. Even the picture on the site is for the correct item.

So now I'm totally erplexed and called them up. I didn't have an attitude or be snippy with them. The customer service rep apologized, told me to keep the product since its a health and beauty item and doesn't have to be sent back, and is going to refund my money immediately.

So now I Amazon even more than before and Christopher (the customer service rep) gets a big and quick shout-out over here.

I just had to share.

 

[JustKiya]

Now, see THAT's what I call customer service!!

So, whatcha gonna do with the Dove, now?

 

[Neith]

Yeah, amazon has great custmer service. They will replace/refund/make it right quickly when they screw up. They are one of the few big companies like that today.

 

[SparklingFlame]

Can I have some?

 

[malibu4590]

Now, see THAT's what I call customer service!!

So, whatcha gonna do with the Dove, now?

I'm gonna add my own glycerin and SAAs to it, ya heard!

Can I have some?

Lol...don't start now. If I say yes to you, then I gotta say yes to the next 6 PMs I'm about to get!!! Gotta at least keep one bottle.

 

[SparklingFlame]

I'm gonna add my own glycerin and SAAs to it, ya heard!



Lol...don't start now. If I say yes to you, then I gotta say yes to the next 6 PMs I'm about to get!!! Gotta at least keep one bottle.

Ummm....no you dont. You dont have to tell THEM yeah. Just me!!

 

[malibu4590]

Ummm....no you dont. You dont have to tell THEM yeah. Just me!!

Aww, they're coming to get ya! You said it, not me!

 

[SparklingFlame]

Aww, they're coming to get ya! You said it, not me!

Hey its every PJ for herself!

 

[LongHairDreams]

You and Naturallady got me cracking up. Shoot, now you got some free products!! I love Amazon.

 

[malibu4590]

Hey its every PJ for herself!

Amen to that!




Now send me a bottle of scented BT and we may be in business.

 

[ChocolateSoda]

I know y'all ain't begging?

 

[SparklingFlame]

I know y'all ain't begging?

No way. Not me! :borgsmile

 

[ChocolateSoda]

No way. Not me! :borgsmile

Me neither, but if I lived up the block I'd surely knock on her door!

 

[malibu4590]

Me neither, but if I lived up the block I'd surely knock on her door!

 

[Mook's hair]

Awww, Sookie!

I'm about to go find her.
Profile says Philly, I'm right across the bridge in South Jersey. Don't let me find out that you work over here in Jersey...It's on!

 

[AsTheCurlzTurns]

*laughs at this post*

But to the OP, yes I second Amazon's customer service, they are like "The customer is always right". I love that they will bend over to please customers, and in your case of a wrong product shipment and they didn't tell you to return it, and would refund your money???? Even better!! They get an A in my book!

 

[berry87]

That was great!