Hi Ladies, I placed an order from them when they were having their 40% off sale recently and I haven't hears anything since? I've sent 2 emails with no response. Has anyone ordered before in the past from them and it takes this long to receive or to get an update? It's been 3 weeks almost and nothing. When I go to the site just says they've receivedy order. I'm ready to file a dispute with my cc company to get my money back, no thermal heat cap is worth all this and poor customer service. Does anyone have a contact number? All their site has is an email. Thanks!
Honeycomb Brand
- Thread starter Daina
- Start date
Aggie
Well-Known Member
I just checked on their site for my order and a shipping label has just been created today and I ordered from April 4th. That's not to mean that it is shipped though. So I'll wait a couple more days and see if there is any movement then.
Aggie
Well-Known Member
They must have had a whole lot of orders during their sale. I would imagine that it would take longer to ship hand made to order products/merchandise during high volume of orders. I usually wait at least 2 weeks before I start to check on my purchases for these types of goods and a little longer during sales.
They are probably sitting at a machine making my caps right now
They are probably sitting at a machine making my caps right now
They must have had a whole lot of orders during their sale. I would imagine that it would take longer to ship hand made to order products/merchandise during high volume of orders. I usually wait at least 2 weeks before I start to check on my purchases for these types of goods and a little longer during sales.
They are probably sitting at a machine making my caps right now
Ok I will give it a few more days but they have until Friday. It takes 20 seconds to reply to an email. This thermal cap better take my DC sessions to a whole notha level or I won't be ordering again!
CheChe1881
Well-Known Member
I just ordered from them. Don't scare me 
So a shipping label has finally been created but my package hasn't been picked up or taken to the post office yet. No one ever responded to my multiple emails on status and a shipping label being created tells me nothing. I don't like companies that take a lazy or non-existent approach to customer service. I will NEVER order from this company again.
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CheChe1881
Well-Known Member
Mine still says the exact same thing, I ordered April 17th
Lawd, I hope it doesn't take weeks like it did for some people.
Your order is confirmed
We've accepted your order, and we're getting it ready. Come back to this page for updates on your order status.
We've accepted your order, and we're getting it ready. Come back to this page for updates on your order status.
Lawd, I hope it doesn't take weeks like it did for some people.
CheChe1881
Well-Known Member
For those who have received your order:
What did you order?
Are you satisfied?
Was it what you expected?
Any pics of items?
What did you order?
Are you satisfied?
Was it what you expected?
Any pics of items?
I would still be very hesitant to order again though.Similar threads
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