Bug iPhone App Problem

[kupenda]

Originally Posted by SmileyNY

I keep getting this error message...

OMG i get this too! Cant stand using the app. I have deleted it and reloaded it many times. I plan to get rid of it completely

[nappyeditor]

Originally Posted by Aireen

Keeps notifying me of new posts in subscribed threads that have no new posts. Tried moving these threads to a different folder and I'm still getting notifications. Gonna uninstall the app.

Omg, yes! So annoying. If you uninstall the app do you have to pay for it again?

[ccd]

I had to turn off the notification on my phone.... I can't take it! Multiple notifications at a time come into the phone and it would be one or two posts

I thought it was just me...and especially now with Sandy and trying to keep in touch with folks I can't even keep my ringer on cause it's too many notifications

[LilMissRed]

Omgoodness!! Its 4:25am & my notification for a thread that Im subscribed to just went off like 10x in a row!!!!!! I just deleted the app altogether. Glad Im not the only person having this issue, I thought it was my phone trippin.

Now Im wide awake & I don't have to be up for at least 3 hours. Uggghhhh!!!!!

[dimopoulos]

Ladies,

Apologies for this inconvenience. I don't have an iPhone so I rely on these topics to know what is going on.

I have opened an issue with the developers to get to the bottom of this. Most likely it is a glitch on the notification server which should be rectified soon.

In the meantime, you could just switch off the notifications so that you don't waste bandwidth or get annoyed (because yeah it is annoying to get notified 10 times for the same thing).

Updates to come.

[Pokahontas]

Originally Posted by LilMissRed

Omgoodness!! Its 4:25am & my notification for a thread that Im subscribed to just went off like 10x in a row!!!!!! I just deleted the app altogether. Glad Im not the only person having this issue, I thought it was my phone trippin.

Now Im wide awake & I don't have to be up for at least 3 hours. Uggghhhh!!!!!

Mine is doing the same with the 10 times in a row thing. It's so loud and embarrassing when I'm out. I hated that alert thing in the beginning but now it's going off like 10 times in a row it's even worse. I tried logging out but strangely that doesn't work. I hate to delete the app cuz that's how I upload pics to the forum.

Sent from my iPhone using LHCF

[Pokahontas]

Originally Posted by KiWiStyle

Thank GOODNESS!! I thought there was something wrong with my phone. The first time it happened was in the wee hours of the night, my phone just started going off like crazy, scared the h&ll out of me. I deleted the app twice but I couldn't live without the convenience of uploading pics via the app so I reinstalled it. I still get the alerts, I just changed the app settings so I get no audible alert. Now when I get push alerts, I just see it scrolling like crazy at the top of my iphone screen but no noise, LOL! Works for me.

How temporarily fixed the annoyance:
- go to settings
- Notifications
-Scroll down to the LHCF app
- In the LHCF settings; scroll down to sounds and switch it to 'OFF'
DONE!!

Thanks for this!!!

Sent from my iPhone using LHCF

[SmileyNY]

Originally Posted by dimopoulos

Ladies,

Apologies for this inconvenience. I don't have an iPhone so I rely on these topics to know what is going on.

I have opened an issue with the developers to get to the bottom of this. Most likely it is a glitch on the notification server which should be rectified soon.

In the meantime, you could just switch off the notifications so that you don't waste bandwidth or get annoyed (because yeah it is annoying to get notified 10 times for the same thing).

Updates to come.

Thank you @dimopoulos. Do you also know why some of us can't open threads within the app and keep getting the error message that I posted upthread? I tried to re-download, but it doesn't correct the issue. Is there something that I could do on my end to rectify this issue? Thank you.

[dimopoulos]

Originally Posted by nappyeditor

Omg, yes! So annoying. If you uninstall the app do you have to pay for it again?

Not sure I understand this. The LHCF app is free... You can uninstall it and install it as many times as you want.

[dimopoulos]

Originally Posted by SmileyNY

I keep getting this error message...

@SmileyNY this is an error we cannot do much about unfortunately.

The developers and I have done a lot of debugging in order to get to the root of this and we found what was going on.

Your phone uses its network to "ask" the forum for content. This can be the forum listing, threads, topics anything really.

Now if this communication has a delay and your phone hasn't had the chance to send the correct amount of data to the forum, the web server of the forum will sever the connection. Your phone application then in turn will report what you are seeing.

Our timeout was 120 seconds and we have increased it to 240 which corrected most of the mobile app issues but apparently not yours. For some reason there is a delay from your phone to your mobile network, internet, and the forum server. That is one part of the communication between your mobile device and the forum that we don't have control of.

A suggestion would be to install the Forum Runner application and try to see if the application persists. The only caveat is that you won't be able to "thank you" from that application.

Let me know how it goes.

[dimopoulos]

Ladies,

As I suspected there was a glitch with the mobile app notifications. According to the developers:

Due to issues with Push Notifications on Android devices, we have disabled them at this time. We will get them updated and re-enabled as soon as possible. We're working on switching the push notifications to a more reliable and faster service which will alleviate the past problems. Work on this issue is currently ongoing. We will provide more information when available.

So for the time being, no notifications unfortunately but that one I believe is better than getting a ton of them and all false.

I will keep you updated on the status of this.

[SmileyNY]

Originally Posted by dimopoulos

@SmileyNY this is an error we cannot do much about unfortunately.

The developers and I have done a lot of debugging in order to get to the root of this and we found what was going on.

Your phone uses its network to "ask" the forum for content. This can be the forum listing, threads, topics anything really.

Now if this communication has a delay and your phone hasn't had the chance to send the correct amount of data to the forum, the web server of the forum will sever the connection. Your phone application then in turn will report what you are seeing.

Our timeout was 120 seconds and we have increased it to 240 which corrected most of the mobile app issues but apparently not yours. For some reason there is a delay from your phone to your mobile network, internet, and the forum server. That is one part of the communication between your mobile device and the forum that we don't have control of.

A suggestion would be to install the Forum Runner application and try to see if the application persists. The only caveat is that you won't be able to "thank you" from that application.

Let me know how it goes.

Thank you so much!! The app runner application is great! It runs smoothly & I can also thank posts! I'm very happy with this download